Returns & Refunds Policy
Thanks for Shopping with Marsala Home!
If you are not entirely satisfied with your purchase, we're here to help.
CANCELLING YOUR ORDER
Changed your mind? Not to worry! You have the right to cancel your order prior to dispatch. You can request cancellation via email. We will inform you if your order can be cancelled at that time. If the item has been dispatched, you have the right to refuse delivery so it is returned at no cost to you. If the item is successfully delivered then the return would be at your own cost.
We hope you love your purchase from us however if the item is unsuitable for your personal needs, you are welcome to return it within 14 days of delivery. Items must be returned with the original receipt, in the condition they were purchased, including all packaging.
Our return address can be found on the invoice and is also listed at the bottom of this page. The conditions of the return are listed below.
- The items must be in the original packaging which is in a resellable condition, undamaged, and complete with all tags and labels attached.
- Items cannot be used or damaged by yourself in any way
- Goods must be returned within 14 working days
- Return postage would be at your own cost and risk
Once the item has been returned to us, we will refund the item price back to you via the original payment method. Please note the shipping charge and return postage cost will not be refunded. Please note if the above conditions are not met, your return may be rejected and returned to you at your own cost.
Please note that we are not able to give exchanges for goods returned by post. We will refund items returned to us within 14 calendar days of us receiving the goods or evidence that they were returned.
Please ensure your items are securely packaged. Don’t forget to obtain proof of posting, and please allow at least two days for your goods to reach us. We can’t accept responsibility for items that are lost or damaged in the post.
FAULTY / INCORRECT ITEM
We pride ourselves in the quality of our items that we sell and we are sure you will too. In the rare occasions of receiving a faulty/incorrect item, please contact our customer services team who will assist in resolving your issue. Please note you have up to 30 days to report a faulty/incorrect item to us. Please inspect the item prior to use and to contact us if the item is faulty or incorrect. If an incorrect item has not been checked until after it has been washed/used, the return would not be accepted. The incorrect item must be unused and in resellable condition.
If the item develops a fault after use please note you have 30 days from delivery to report the fault to us so we can resolve the issue for you. We may require images of the fault to resolve your issue as quickly as possible.
We will collect the faulty/incorrect items from you and once it has been returned we will refund or replace your items. Full details will be given by our customer services once they have been contacted.
YOUR LEGAL RIGHT TO CANCEL
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below:
You have 14 days after the day you (or someone you nominate) receives the products to change your mind unless your products are split into several deliveries over different days. In this case, you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.
To meet the cancellation deadline, you must notify us by email that you wish to exercise your right to cancel before the cancellation period has expired. If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate the cancellation of your order to us. You will have to bear the direct cost of returning the products to us.
If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card, or another payment method you used to pay. We will process the refund without delay and, in any event, no later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back.
Please send to:
Marsala Home - Azur Warehouse - Safestore
Ringway Bounds Green Industrial State